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Cut the pain out of your claim, theres no red tape when claiming with Accident Claims Scotland.
 
   
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Scotland Accident Claims Scotland
21 Forbes Place
Paisley.
PA1 1UT

Telephone - 0141 842 3800

 


Complaints Procedure

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Our Complaints Procedure

Accident Claims Scotland Ltd is committed to providing a high standard of customer service to everyone at all times. Any complaints are taken seriously, and in the event that you have a complaint about the service or advice you have received from us, then we want you to let us know so that we can remedy matters.

You can complain :-

(1) In writing
(2) By fax
(3) By e-mail
(4) By telephone
(5) In person

To assist us when dealing with your complaint please ensure that you are able to tell us :-

(1) Our reference number if appropriate
(2) The nature of the complaint
(3) Who you have been dealing with
(4) How you would like your complaint settled

On receiving a complaint we will, within 48 hours :-

(1) Inform you who will be handling your complaint. We will also send you, if you require, a copy of our internal Complaints Handling Procedure.
(2) Carry out a thorough investigation into your complaint and seek to resolve it as soon as possible, in any event within 28 days.
(3) In default of being able to resolve your complaint, provide you with details of who to contact if you are still not satisfied.
 

 

 

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Accident Claims Scotland Ltd Registered office Teviot House, 186-192 High Road, Ilford, Essex IG1 1LR.
Registration no. is 4784857 registered in England.


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